ITIL Process V3 / V4 Certification Course

Leverage the growing demand for Certified ITIL professionals

  •  (5.0)
  • G4.1/5
  • f4.1/5
  • 4.3/5

Course Duration: 30 hrs

Live Projects: 2

Certification Pass: Guaranteed

Price: 4999/-

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about course

Information Technology Infrastructure Library , ITIL as it is known to the world, is a set of detailed industry best practices for IT Service Management (ITSM) that focuses on aligning the IT processes to meet the needs & expectations of the Business.ITIL is leading the IT service management industry for the past 30+ years through best practice guidance, training and certification programs. Latest version of ITIL, brings it up-to-
date by re-shaping much of the established IT service management practices in the wider context of customer experience, Value streams and digital Transformation by embracing new ways of working such as Lean, Agile and DevOps.

Who Can learn?

  • IT Service Managers
  • IT service delivery managers
  • IT operations managers
  • Software engineers
  • operations engineers
  • production support engineers
  • DevOps Engineers etc.,

Mode of Training

Classroom Training

Workshop Training

Corporate Training

On-Campus Training

For more details, Call us now

+91 9849891963

Trainer Information

RAMANA BHUPATHI

Agile Practitioner & Senior Corporate Trainer

I started my career in Information technology industry over a decade ago and have been closely associated with the various technologies and changes the industry has witnessed over the years. During my long association with the IT industry I have worked with Satyam Computer and Accenture Consulting. I have been closely associated with projects on various Microsoft Technologies.

Area of Excellence

  • Scrum Master
  • Agile Coach
  • Automation using robotics and AI

 SATISH BABU MATUKUMALLI

Agile Practitioner & Senior Corporate Trainer

Seasoned IT Delivery Professional, offering rich skills and extensive experience acquired in last 26+ years, including over 5 years in International (Australia, USA, UK, China and Germany) environment, involved in the areas of Delivery/Program/Project Management, Competency Development for Software/Product & Service Delivery as well as for Business Transformation

Area of Excellence

  • IT Service Management
  • Organizational Change Management
  • Driving Certifications – ISO 20K & 27K

Course Curriculum

ITIL V3 Foundation (30-32 hrs)
  • ITIL Service Lifecycle
    • SS, SD, ST, SO & CSI
  • Lifecycle phases interaction
  • Processes
  • ITSM Best Practices
  • Industry Experiences
  • Quizzes
  • Exercise
ITIL V3 Intermediate (36 Hrs)
  • Lifecycle modules
    • Service Strategy (SS)
    • Service Design (SD)
    • Service Transition (ST)
    • Service Operation (SO)
    • Continual Service Improvement (CSI)
  • Capability modules
    • Operational Support and Analysis (OSA)
    • Release, Control & Validation (RCV)
    • Planning, Protection & Optimization (PPO)
    • Service Offerings and Agreements (SOA)
ITIL V4 Foundation (30-32 hrs)
  • ITIL introduction
  • Service Management – Key concepts
    • Products and Services
    • Value and value co-creation
    • Organizations, providers, consumers & other stakeholders
    • Service relationships
    • Value: Outcomes, Cost and Risk
    • Summary & Practice test
  • Service Management – 4 dimensions
    • Organizations & People
    • Information and Technology
    • Partners and Suppliers
    • Value streams and processes
    • External factors
    • Summary & Practice test
  • Service Value System
    • Service Value system overview
    • ITIL guiding principles
    • Summary & Practice test
  • ITIL Guiding Principles
    • Focus on Value
    • Start where you are
    • Progress iteratively
    • Collaborate
    • Optimize and automate
    • Summary & Practice test
  • ITIL Management Practices
    • Service Management Practices
    • General Management Practices
    • Technical Management Practices
    • Summary & Practice test

frequently asked questions

Who will provide the environment to execute the Practicals ?

The trainer will give Server Access to the course seekers, and we make sure you acquire practical hands-on training by providing you with every utility that is needed for your understanding of the course.

What is the qualification of the trainer?

The trainer is a certified consultant and has significant amount of experience in working with the technology.

Do you offer placements to the course seekers?

We will take care of providing you with all that is required to get placed in a reputed MNC and also forward your resume to the companies we tie-up with. Starting from providing the in-depth course material to explanation of the real-time scenarios and preparing your resumes, we will make you gain expertise so that you can get a job.

Will ITIL help you in getting certified?

We assist you completely in acquiring certification. We ensure you will get certified easily after our training.

What are the Live Projects provide with ITIL Course?

Our trainer explains every topic along with real-time scenarios. In the last one or two sessions, the trainer will explain one end-to-end project to showcase the real time working environment.

what our student says

Sai

California, U.S

Ramana Sir ITIL course is the best one, I have attended by far. It covered all the topics exactly what I was hoping for.

Kumar

Hyderabad, India

ITIL training offered by Satish sir is excellent, and you clear ITIL certification very easily after attending this training, and also you will get the real time view of the ITIL.

Lalitha

Hyderabad, India

classroom training was provided by Satish Sir good.the course content is well designed, trainer and the supporting team were very good.

Navin

Chennai, India

It was One of the most interesting, valuable and enjoyable course i ever have. Excellent material and good tutoring.

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